Frontenac Business Services is a federally supported not-for-profit community organization with a volunteer Board of Directors and professional staff whose purpose is to support community economic development and small business growth through business loans or loan guarantees.
This brochure summarizes Frontenac Business Services’ privacy policies and procedures that have been developed to comply with Canada’s Personal Information Protection and Electronic Documents Act (“PIPEDA“). PIPEDA sets out rules for the collection, use and disclosure of a client’s or customer’s personal information, as well as safeguarding that information in the course of commercial activity as defined in the legislation.
Under PIPEDA, “Personal Information” means any information that is identifiable to an individual, including name, address, telephone number, Social Insurance Number, and date of birth. It also includes, but is not limited to, other information relating to identity, such as, nationality, gender, marital status, financial information and credit history.
Frontenac Business Services collects only that personal information required to assess a prospective applicant’s eligibility for financial assistance, as well as to report to Industry Canada, the federal department that administers the Ontario Community Futures Program.
At the time of completing a loan application, the express, written consent of the individual applicant will be sought for the collection, use, retention and disclosure of their personal information for the purposes set out in Frontenac Business Services’ privacy policy.
An applicant may choose not to provide some or all of the personal information requested, but if Frontenac Business Services is unable to collect sufficient information to validate a financing request, the application for financing may be turned down.
Frontenac Business Services endeavours to ensure that all personal information in active files is accurate, current and complete. When a client notifies Frontenac Business Services that his or her personal information requires correction or updating, the necessary changes will be made. Information contained in closed files is not updated.
Frontenac Business Services uses and retains personal information for only those purposes to which the individual has consented.
Personal information will be disclosed to only those Frontenac Business Services employees, volunteer members of committees and/or Board of Directors that need to know the information for the purposes set out in the Frontenac Business Services Privacy Policy.
Frontenac Business Services utilizes a number of physical, organizational and technological measures to safeguard personal information from unauthorized access or inadvertent disclosure in accordance with its Information Security, Retention and Destruction Policy, including but not limited to:
Active files are stored in locked filing cabinets located in work areas restricted to Frontenac Business Services employees and authorized volunteers. Closed files are stored in locked cabinets for a period of seven years, after which, the information is shredded prior to disposal.
Frontenac Business Services employees, volunteers, and third party service providers sign confidentiality agreements binding them to safeguarding the confidentiality of personal information to which they have access.
Personal information contained on Frontenac Business Services computers and the electronic databases are password protected. As well, the Internet server or router has firewall protection to protect against virus attacks and hacking into the database.
Notwithstanding the technological safeguards implemented by Frontenac Business Services, all Internet transmissions are susceptible to possible loss, misrouting, interception and misuse. For this reason, as part of the application that individual’s sign consenting to their personal information being collected, used, retained, and disclosed, Frontenac Business Services will assume that it has the individual’s consent to communicate via the Internet unless notified to the contrary.
An individual who wishes to review or verify what personal information is held by Frontenac Business Services, may do so by making a request, in writing to the Frontenac Business Services ‘s Chief Privacy Officer. Upon verification of the individual’s identity, the Chief Privacy Office will provide a written report within 60 days.
Any concern or issue about Frontenac Business Services’ personal information handling practises may be made, in writing, to the Chief Privacy Officer. Upon verification of the individual’s identity, the Chief Privacy Officer will act promptly to investigate the complaint and provide a written report to the individual.
If the individual is dissatisfied with the report provided by the Chief Privacy Officer, or feels that the corrective action taken by Frontenac Business Services is insufficient, the individual may direct a complaint to the Federal Privacy Commissioner in writing. The address of the Federal Privacy Commissioner is provided in this Privacy Statement for your convenience.
This Privacy Statement is a summary of Frontenac Business Services’ Privacy Policy. For full particulars of Frontenac Business Services’ privacy policies and procedures, please request a copy of the Privacy Policy from Frontenac Business Services or a copy may be obtained from the Internet website at: www.frontenaccfdc.com
The Frontenac Business Services Privacy Policy and this Privacy Statement are in effect May 19, 2004 and is retroactive to January 1, 2004. Frontenac Business Services’ Privacy Policy and this Privacy Statement may be updated from time to time to reflect amendments in applicable Federal and Provincial laws. Any changes to this Privacy Policy will be posted on Frontenac Business Services website and will apply to personal information collected from the date of the posting of the revised Privacy Policy.
If you have any questions regarding Frontenac Business Services’ Privacy Policy, Information Security, Retention and Destruction Policy, and/or this Privacy Statement, or you wish to make an access to personal information request, please contact:
Chief Privacy Officer
info@frontenaccfdc.com
Frontenac Business Services
Phone: (613) 372-1414
5062-8 Highway 38
Facsimile: (613) 372-9962
Harrowsmith, Ontario
K0H 1V0
other helpful privacy links
For a copy of PIPEDA, or for answers to other questions regarding privacy legislation, below are some helpful privacy links.
Federal Privacy Commissioner
112 Kent Street
Ottawa, ON K1A 1H3
Provincial Privacy Commissioner
Frontenac Business Services Privacy Policy Web Site: www.frontenaccfdc.com
Siskind, Cromarty, Ivey & Dowler LLP
Privacy Law Group:
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
